Privacy Policy

1. Information We Collect

When you book an appointment or contact us, we collect:

• Name and contact information (phone, email, WhatsApp number)
• Service preferences and booking history
• Health information relevant to treatments (allergies, conditions, etc.)
• Payment information (processed securely)

2. How We Use Your Information

We use your information to:

• Process and confirm your spa appointments
• Communicate appointment reminders and updates
• Customize treatments based on your health profile
• Send promotional offers (only with your consent)
• Improve our services and customer experience

3. Information Sharing

We do not sell, trade, or transfer your personal information to third parties. We may share information with:

• Service providers who assist in operations (payment processors)
• Legal authorities when required by law

4. WhatsApp Communication

When you contact us via WhatsApp, your messages are end-to-end encrypted by WhatsApp. We use WhatsApp for:

• Booking confirmations and reminders
• Customer service inquiries
• Promotional messages (with opt-in consent)

You can opt out of promotional messages at any time by replying "STOP".

5. Data Security

We implement security measures to protect your information:

• Secure storage of customer records
• Limited staff access to personal information
• Regular security audits
• Encrypted payment processing

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your data
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent for data processing

7. Cookies and Website Analytics

Our website uses cookies to enhance user experience. We collect:

• Website usage patterns and preferences
• Device and browser information
• IP addresses for security purposes

You can disable cookies in your browser settings, though some features may not function properly.

8. Health Information

Health information you provide is kept confidential and used only for:

• Ensuring safe and appropriate treatments
• Therapist consultation and customization
• Emergency medical situations

This information is never shared without your explicit consent, except in medical emergencies.

9. Children's Privacy

Our services are intended for adults 18 years and older. We do not knowingly collect information from children under 18.

10. Changes to Privacy Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us:

• Phone: +91 98765 43210
• Email: privacy@elysianspa.com
• Address: Behind Nano Hospital, Hulimavu, Bangalore 560076